Shipping & Refunds

Shipping & Returns:

• Worldwide Shipping: We offer free shipping on orders over $50. Occasionally, we run special promotions for free shipping on all orders.

• Shipping Fees: If the package is damaged during transit, let us know. Returns for no reason are allowed, but the buyer covers a $20 shipping fee and a $9 restocking fee.

• Refunds: Refund requests must be made within 7 days of delivery.

Order Issues: Any questions about your order? Email us at hello@crystalmooo.com

Additional Info:

• Shipping Times: Processing takes 1–10 business days. Delivery typically takes 1–4 weeks, and some items may ship separately.

• International Orders: Custom fees are the buyer’s responsibility. UAE orders must be picked up at the local post office.

• Partial Shipments: Items may arrive separately depending on where they ship from. Email us if you’re missing part of your order.

• Delays: If your order hasn’t arrived, contact us—we’ll help with a reshipment or refund.